FAQs



Shipping Policy

Most in-stock items ship the same business day the order is placed, although holidays and seasonal times may vary.
We offer three types of domestic shipping, which vary in cost:
Standard Mail Shipping - Packages are sent via USPS First Class Package Service®, and should arrive within 3-5 days of shipping, to most destinations.  
Priority Mail Shipping - Packages are sent via USPS Priority Mail® service
and should arrive within 2-3 days of shipping. 
Media Mail - BOOK ORDERS ONLY. Books are sent via USPS Media Mail, and should arrive within 2-8 days of shipment.
 

Shipping Outside of the USA

Yes! We offer two types of International shipping: 

 First Class International Shipping - Packages are sent via United States Postal Service (USPS) First Class Package International Service®, and are estimated to arrive within 7-21 days, although the Postal Service cannot guarantee delivery time or date. 

Priority International Shipping - Packages are sent via USPS Priority Mail International®, with an estimated 6-10 days delivery, although the average number of days may vary. 

 

Our Return Policy

We hope you join thousands of customers in loving your new Pillbag! However, in the event that you are not fully satisfied with your purchase, we will gladly issue a refund (minus the costs of shipping) within 30 days of purchase, assuming the bag is returned new, unused, and in its original packaging. Contact us at pillbags@gmail.com to begin the return process. 

How many pills can a Pillfold hold?

THE PILLFOLD: Based upon the average size and shape of a pill, we estimate our standard Pillfold can hold 9-11 pills per pouch per day. For example, on Sunday, you can fit 9-11 pills in the a.m slot, and another 9-11 pills in the p.m. slot.

See video below for a demo of the standard Pillfold:

 

THE PILLFOLD XL: Using the same average pill size and shape, we estimate our Pillfold XL can hold a generous 20-22 pills per pouch per day. For example, on Sunday, you can fit 20-22 pills in the a.m. slot, and another 20-22 pills in the p.m. slot. 

Please keep in mind the size and shape of all pills, vitamins, and supplements do vary, so some pills may take up more space than others. (Fish Oil and Magnesium, we're talking to you!)

See video below for a demo of the Pillfold XL:

How many pill bottles can a Pillpouch hold?

Officially, six. The Pillpouch has six elastic bands, each designed to hold one standard-sized Over-the-Counter medicine bottle (like a Tylenol bottle), or a 30-day supply prescription bottle. But Sara has been known to house a 90-day supply bottle right in the middle (as a 7th bottle). Once the PillPouch is cinched, the 7th bottle sits upright in the middle. 

 

Can I wash my Pillbag?

Because of the metallic logo tag and zipper pulls, we do not recommend putting your Pillfold, Pillpouch, Gemfold, or Just in Case in the washing machine. Spot cleaning inside the pouches or the exterior using a damp cloth or Tide-To-Go Pen is our best recommendation. 

We use outdoor fabric in many of our Pillbag exteriors, so many are water, stain, and mildew resistant.  

Where are the Pillbags made?

All of our products are proudly made in the United States of America.  We have worked hard to keep the production domestic, and are confident that we have been able to maintain the high level of workmanship and quality of each of our products because of this choice.  

How long do I need to allow for bulk orders?

We welcome bulk orders. We pride ourselves on filling and shipping orders within one to two business days, but we may need extra time to prepare larger orders. Just email us at pillbags@gmail.com, and we'll make sure you have your products in a timely fashion. 

Are the Pillbags available for wholesale?

Absolutely! The Pillbags are in many stores, boutiques, and pharmacies across the country. Just email us at pillbags@gmail.com and we'll get your account set up, or find us on handshake here:  

Is there an Affiliate Program? 

Yes! We are pleased to be working with Affiliatly to provide social media influencers a way to share their Pillbag love ❤. Just email us at pillbags@gmail.com, and we'll walk you through the steps.